"I just want to thank Officer Walker of the Memphis Police Department. The Best Western Executive Inn denied our family a room because my husband requires a service dog (he is a disabled veteran and they were notified of the dog when we made the reservation). I asked for an officer to come to the scene fearing my husband would have a PTSD episode induced by the ridicule and stress trying to get us our room was causing and as the hotel continued to break ADA law. Upon arriving this officer turned a very stressful situation into a manageable one by taking the time to talk calmly with my husband, inquire about Abby, his service dog and deescalated the situation while then informing the hotel they were indeed breaking the law. Thankfully BW corporate got involved and demanded that we be given our room. This officer continued to talk to myself and my husband, was professional and kind and as our 1 year old reached out for him, he held him and let him cuddle and love on him. He then proceeded to engage my 10 year old and 8 year old in conversation when they too were anxious and stressed from this event. I want to publicly say 'THANK YOU! You were a beacon of light during this stressful situation! We appreciate you and your commitment to your city and those in need!' Awesome job Memphis PD!"
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found @ 1345 likes ON 2017-02-02 07:34:14 BY ME.ME