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Bad, Come Over, and Complex: A famous restaurant in NYC decided to hire a firm to figure out why they kept getting bad reviews. What this firm discovered is quite interesting. Below is a transcript that the restaurant posted on Craigslist after they discovered what it was... We are a popular restaurant for both locals and tourists alike. Having been in business for many years, we noticed that although the number of customers we serve on a daily basis is almost the same today as it was 10 years ago, the service just seems super slow even though we added more staff and cut back on the menu items... One of the most common complaints on review sites against us and many restaurants in the area is that the service was slow and/or they needed to wait a bit long for a table. We decided to hire a firm to help us solve this mystery, and naturally the first thing they blamed it on was that the employees need more training and that maybe the kitchen staff is just not up to the task of serving that many customers Like most restaurants in NYC we have a surveillance system, and unlike today where it's a digital system, 10 years ago we still used special high capacity tapes to record al activity. At any given time we had 4 special Sony systems recording multiple cameras. We would store the footage for 90 days just in case we needed it for something. The firm we hired suggested we locate some of the older tapes and analyze how the staff behaved 10 years ago versus how they behave now. We went down to our storage room but we couldn't find any tapes at all. We did find the recording devices, and luckily for us, each device has 1 tape in it that we simply never removed when we upgraded to the new digital system The date stamp on the old footage was Thursday July 1, 2004. The restaurant was very busy that day. We loaded up the footage on a large monitor, and next to it on a separate monitor loaded up the footage of Thursday July 3 2014, with roughly the same amount of customers as ten years before. I will quickly outline the findings. We carefully looked at over 45 transactions in order to determine the data below 2004: Customers walk in They gets seated and are given menus, out of 45 customers 3 request to be seated elsewhere Customers on average spend 8 minutes before closing the menu to show they are ready to order Waiters shows up almost instantly takes the order Appetizers are fired within 6 minutes, obviously the more complex items take longer Out of 45 customers 2 sent items back. Waiters keep an eye out for their tables so they can respond quickly if the customer needs something After guests are done, the check delivered, and within 5 minutes they leave Average time from start to finish: 1:05 2014: Customers walk in. Customers get seated and is given menus, out of 45 customers 18 requested to be seated elsewhere Before even opening the menu they take their phones out, some are taking photos while others are simply doing something else on their phone sorry we have no clue what they are doing and do not monitor customer WIFI activity). 7 out of the 45 customers had waiters come over right away, they showed them something on their phone and spent an average of 5 minutes of the waiter's time. Given this is recent footage, we asked the waiters about this and they explained those customers had a problem connecting to the WIFI and demanded the waiters try to help them. Finally the waiters are walking over to the table to see what the customers would like to order. The majority have not even opened the menu and ask the waiter to wait a bit. Customer opens the menu, places their hands holding their phones on top of it and continue doing whatever on their phone Waiter returns to see if they are ready to order or have any questions. The customer asks for more time. Finally they are ready to order Total average time from when the customer was seated until they placed their order 21 minutes. Food starts getting delivered within 6 minutes, obviously the more complex items take way longer 26 out of 45 customers spend an average of 3 minutes taking photos of the food 14 out of 45 customers take pictures of each other with the food in front of them or as they are eating the food. This takes on average another 4 minutes as they must review and sometimes retake the photo. 9 out of 45 customers sent their food back to reheat. Obviously if they didn't pause to do whatever on their phone the food wouldn't have gotten cold 27 out of 45 customers asked their waiter to take a group photo. 14 of those requested the waiter retake the photo as they were not pleased with the first photo. On average this entire process between the chit chatting and reviewing the photo taken added another 5 minutes and obviousy caused the waiter not to be able to take care of other tables he/she was serving. Given in most cases the customers are constantly busy on their phones it took an average of 20 minutes more from when they were done eating until they requested a check. Furthermore once the check was delivered it took 15 minutes longer than 10 years ago for them to pay and leave. 8 out of 45 customers bumped into other customers or in one case a waiter (texting while walking) as they were either walking in or out of the Average time from start to finish: 1:55 We are grateful for everyone who comes into our restaurant, after all there are so many choices out there. But can you please be a bit more considerate? <p>This Restaurant Kept Getting Awful Reviews. Then They Discovered This…</p>

This Restaurant Kept Getting Awful Reviews. Then They Discovered This…

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America, Bae, and Baked: SHE SURVIVED HITLER AND WANTS TO WARN AMERICA December 22, 2012 - "What I am about to tell you is something you've probably never heard or read in history books," she likes to tell audiences "I am a witness to history <p><a class="tumblr_blog" href="http://whatdoallthesewordsmean.tumblr.com/post/143245864495">whatdoallthesewordsmean</a>:</p> <blockquote> <p><a class="tumblr_blog" href="http://hopefully-happy.tumblr.com/post/143244784545">hopefully-happy</a>:</p> <blockquote> <p><a class="tumblr_blog" href="http://your-uncle-dave.tumblr.com/post/137245723644">your-uncle-dave</a>:</p> <blockquote> <p><a class="tumblr_blog" href="http://norseminuteman.tumblr.com/post/137239832191">norseminuteman</a>:</p> <blockquote> <p><a class="tumblr_blog" href="http://a-10-is-bae-10.tumblr.com/post/137239009266">a-10-is-bae-10</a>:</p> <blockquote> <p><a class="tumblr_blog" href="http://militarymom.tumblr.com/post/137238251247">militarymom</a>:</p> <blockquote> <p><a class="tumblr_blog" href="http://pitchers-0-stuff.tumblr.com/post/137182209714">pitchers-0-stuff</a>:</p> <blockquote> <p><a class="tumblr_blog" href="http://adark30.tumblr.com/post/137056638611">adark30</a>:</p> <blockquote> <p>“I cannot tell you that Hitler took Austria by tanks and guns; it would distort history.</p> <p>If you remember the plot of the Sound of Music, the Von Trapp family escaped over the Alps rather than submit to the Nazis. Kitty wasn’t so lucky. Her family chose to stay in her native Austria. She was 10 years old, but bright and aware. And she was watching.</p> <p>“We elected him by a landslide – 98 percent of the vote,” she recalls.</p> <p>She wasn’t old enough to vote in 1938 – approaching her 11th birthday. But she remembers.</p> <p>“Everyone thinks that Hitler just rolled in with his tanks and took Austria by force.”</p> <p>No so.</p> <p>Hitler is welcomed to Austria</p> <p>“In 1938, Austria was in deep Depression. Nearly one-third of our workforce was unemployed. We had 25 percent inflation and 25 percent bank loan interest rates.</p> <p>Farmers and business people were declaring bankruptcy daily. Young people were going from house to house begging for food. Not that they didn’t want to work; there simply weren’t any jobs.</p> <p>“My mother was a Christian woman and believed in helping people in need. Every day we cooked a big kettle of soup and baked bread to feed those poor, hungry people – about 30 daily.’</p> <p>“We looked to our neighbor on the north, Germany, where Hitler had been in power since 1933.” she recalls. “We had been told that they didn’t have unemployment or crime, and they had a high standard of living.</p> <p>“Nothing was ever said about persecution of any group – Jewish or otherwise. We were led to believe that everyone in Germany was happy. We wanted the same way of life in Austria. We were promised that a vote for Hitler would mean the end of unemployment and help for the family. Hitler also said that businesses would be assisted, and farmers would get their farms back.</p> <p>“Ninety-eight percent of the population voted to annex Austria to Germany and have Hitler for our ruler.</p> <p>“We were overjoyed,” remembers Kitty, “and for three days we danced in the streets and had candlelight parades. The new government opened up big field kitchens and<br/>everyone was fed.</p> <p>“After the election, German officials were appointed, and, like a miracle, we suddenly had law and order. Three or four weeks later, everyone was employed. The government made sure that a lot of work was created through the Public Work Service.</p> <p>“Hitler decided we should have equal rights for women. Before this, it was a custom that married Austrian women did not work outside the home. An able-bodied husband would be looked down on if he couldn’t support his family. Many women in the teaching profession were elated that they could retain the jobs they previously had been required to give up for marriage.</p> <p>“Then we lost religious education for kids</p> <p>“Our education was nationalized. I attended a very good public school.. The population was predominantly Catholic, so we had religion in our schools. The day we elected Hitler (March 13, 1938), I walked into my schoolroom to find the crucifix replaced by Hitler’s picture hanging next to a Nazi flag. Our teacher, a very devout woman, stood up and told the class we wouldn’t pray or have religion anymore. Instead, we sang ‘Deutschland, Deutschland, Uber Alles,’ and had physical education.</p> <p>“Sunday became National Youth Day with compulsory attendance. Parents were not pleased about the sudden change in curriculum. They were told that if they did not send us, they would receive a stiff letter of warning the first time. The second time they would be fined the equivalent of $300, and the third time they would be subject to jail.”</p> <p>And then things got worse.</p> <p>“The first two hours consisted of political indoctrination. The rest of the day we had sports. As time went along, we loved it. Oh, we had so much fun and got our sports equipment free.</p> <p>“We would go home and gleefully tell our parents about the wonderful time we had.</p> <p>“My mother was very unhappy,” remembers Kitty. “When the next term started, she took me out of public school and put me in a convent. I told her she couldn’t do that and she told me that someday when I grew up, I would be grateful. There was a very good curriculum, but hardly any fun – no sports, and no political indoctrination.</p> <p>“I hated it at first but felt I could tolerate it. Every once in a while, on holidays, I went home. I would go back to my old friends and ask what was going on and what they were doing.</p> <p>“Their loose lifestyle was very alarming to me. They lived without religion. By that time, unwed mothers were glorified for having a baby for Hitler.</p> <p>“It seemed strange to me that our society changed so suddenly. As time went along, I realized what a great deed my mother did so that I wasn’t exposed to that kind of humanistic philosophy.</p> <p>“In 1939, the war started, and a food bank was established. All food was rationed and could only be purchased using food stamps. At the same time, a full-employment law was passed which meant if you didn’t work, you didn’t get a ration card, and, if you didn’t have a card, you starved to death.</p> <p>“Women who stayed home to raise their families didn’t have any marketable skills and often had to take jobs more suited for men.</p> <p>“Soon after this, the draft was implemented.</p> <p>“It was compulsory for young people, male and female, to give one year to the labor corps,” remembers Kitty. “During the day, the girls worked on the farms, and at night they returned to their barracks for military training just like the boys.</p> <p>“They were trained to be anti-aircraft gunners and participated in the signal corps. After the labor corps, they were not discharged but were used in the front lines.</p> <p>“When I go back to Austria to visit my family and friends, most of these women are emotional cripples because they just were not equipped to handle the horrors of combat.</p> <p>“Three months before I turned 18, I was severely injured in an air raid attack. I nearly had a leg amputated, so I was spared having to go into the labor corps and into military service.</p> <p>“When the mothers had to go out into the work force, the government immediately established child care centers.</p> <p>“You could take your children ages four weeks old to school age and leave them there around-the-clock, seven days a week, under the total care of the government.</p> <p>“The state raised a whole generation of children. There were no motherly women to take care of the children, just people highly trained in child psychology. By this time, no one talked about equal rights. We knew we had been had.</p> <p>“Before Hitler, we had very good medical care. Many American doctors trained at the University of Vienna..</p> <p>“After Hitler, health care was socialized, free for everyone. Doctors were salaried by the government. The problem was, since it was free, the people were going to the doctors for everything.</p> <p>“When the good doctor arrived at his office at 8 a.m., 40 people were already waiting and, at the same time, the hospitals were full.</p> <p>“If you needed elective surgery, you had to wait a year or two for your turn. There was no money for research as it was poured into socialized medicine. Research at the medical schools literally stopped, so the best doctors left Austria and emigrated to other countries.</p> <p>“As for healthcare, our tax rates went up to 80 percent of our income. Newlyweds immediately received a $1,000 loan from the government to establish a household. We had big programs for families.</p> <p>“All day care and education were free. High schools were taken over by the government and college tuition was subsidized. Everyone was entitled to free handouts, such as food stamps, clothing, and housing.</p> <p>“We had another agency designed to monitor business. My brother-in-law owned a restaurant that had square tables.</p> <p>“Government officials told him he had to replace them with round tables because people might bump themselves on the corners. Then they said he had to have additional bathroom facilities. It was just a small dairy business with a snack bar. He couldn’t meet all the demands.</p> <p>“Soon, he went out of business. If the government owned the large businesses and not many small ones existed, it could be in control.</p> <p>“We had consumer protection, too</p> <p>“We were told how to shop and what to buy. Free enterprise was essentially abolished. We had a planning agency specially designed for farmers. The agents would go to the farms, count the livestock, and then tell the farmers what to produce, and how to produce it.</p> <p>“In 1944, I was a student teacher in a small village in the Alps. The villagers were surrounded by mountain passes which, in the winter, were closed off with snow, causing people to be isolated.</p> <p>“So people intermarried and offspring were sometimes retarded. When I arrived, I was told there were 15 mentally retarded adults, but they were all useful and did good manual work.</p> <p>“I knew one, named Vincent, very well. He was a janitor of the school. One day I looked out the window and saw Vincent and others getting into a van.</p> <p>“I asked my superior where they were going. She said to an institution where the State Health Department would teach them a trade, and to read and write. The families were required to sign papers with a little clause that they could not visit for 6 months.</p> <p>“They were told visits would interfere with the program and might cause homesickness.</p> <p>“As time passed, letters started to dribble back saying these people died a natural, merciful death. The villagers were not fooled. We suspected what was happening. Those people left in excellent physical health and all died within 6 months. We called this euthanasia.</p> <p>“Next came gun registration. People were getting injured by guns. Hitler said that the real way to catch criminals (we still had a few) was by matching serial numbers on guns. Most citizens were law-abiding and dutifully marched to the police station to register their firearms. Not long afterwards, the police said that it was best for everyone to turn in their guns. The authorities already knew who had them, so it was futile not to comply voluntarily.</p> <p>“No more freedom of speech. Anyone who said something against the government was taken away. We knew many people who were arrested, not only Jews, but also priests and ministers who spoke up.</p> <p>“Totalitarianism didn’t come quickly, it took 5 years from 1938 until 1943, to realize full dictatorship in Austria. Had it happened overnight, my countrymen would have fought to the last breath. Instead, we had creeping gradualism. Now, our only weapons were broom handles. The whole idea sounds almost unbelievable that the state, little by little eroded our freedom.”</p> <p>“This is my eyewitness account.</p> <p>“It’s true. Those of us who sailed past the Statue of Liberty came to a country of unbelievable freedom and opportunity.</p> <p>“America is truly is the greatest country in the world. “Don’t let freedom slip away.</p> <p>“After America, there is no place to go.”</p> <p>Kitty Werthmann</p> <p>*<b>**Re-read the part where she says “everything was free” - healthcare and so on. Very much worth reading twice.****</b></p> </blockquote> <p>4 notes ? should be 4 million</p> </blockquote> <p>Only 13 notes =/ Please even if you don’t read it now because of reasons, repost it for others to read &lt;3 </p> </blockquote> <p>NEVER forget.</p> </blockquote> <p>READ THIS NOW</p> </blockquote> <p>If we don’t learn from history, we WILL repeat it.</p> <p>Do not let this happen again.  And don’t you <i>dare</i> say it can’t.</p> </blockquote> <p>not the exact speech, but a similar more detailed one <b><a href="https://www.youtube.com/watch?v=mZYjgicQOJU">here</a></b>.</p> <p>Her name is Kitty Werthmann.</p> </blockquote> <p>Reblogging every time.</p> </blockquote>
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